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Patient Services Coordinator

2 months ago

Boulder, Colorado, United States Clinica Family Health Full time
What We Provide:

Benefits:
  • Medical Coverage
  • Dental Insurance
  • Vision Care
  • Flexible Spending Accounts/Health Savings Accounts
  • Accident and Hospital Insurance
  • Retirement Savings Plan
  • Additional Employee and Family Support Programs
Additional Benefits: Flexible Work Hours, Four Weeks of Paid Time Off, Paid Holidays, Opportunities for Advancement and Career Development.
Compensation: Approximately $26.16 per hour, with individual pay rates determined by experience and internal equity.

Role Overview:

*Bilingual proficiency in Spanish and English is required.*

Work Schedule: Monday to Friday, including evening shifts.

Act as the primary operational staff member in the clinic, ensuring smooth non-management operations and delivering an exceptional experience for patients.

KEY RESPONSIBILITIES:

Front Desk Operations:
  • Understand patient insurance terminology, eligibility, and accepted plans, including Medicare, Medicaid, and commercial programs.
  • Skilled in processing payments and adhering to cash handling protocols.
  • Manage appointment scheduling and maintain an organized clinic calendar.
  • Deliver outstanding customer service while ensuring confidentiality and cultural sensitivity.
  • Follow proper telephone etiquette for patient and staff communications.
  • Initiate and maintain electronic medical records, ensuring accurate patient registration and updates.
  • Engage patients with My Clinica Connection.
  • Address patient inquiries by providing clear information about policies and procedures.
  • Monitor the lobby area for security, safety, and cleanliness in collaboration with security personnel.
  • Act as the first point of de-escalation for challenging patient interactions.
  • Report any signs of abuse or neglect to a clinic manager immediately.
  • Assist the clinical team with administrative tasks and care initiatives.
  • Oversee visitor check-in procedures.
  • Handle routine lab-related phone calls to patients.
  • Support patients in completing registration forms.
  • Conduct daily outreach based on care planner alerts and other directives.
  • Manage all outgoing communications via mail, email, and fax for the clinic.
  • Participate in organizational workgroups or committees as needed.
  • Possess a basic understanding of financial enrollment and refer as necessary.
  • Receive and manage lab specimens with appropriate handling and storage.
  • Complete daily EMR tasks.
Clinic Office Support:
  • Provide backup to the Office Manager and Clinic Operations Manager.
  • Order medical and office supplies as needed.
  • Maintain inventory and storage areas.
  • Process bank deposits and assist in monitoring clinic finances.
  • Maintain patient education materials and outreach resources.
  • Support compliance-related tasks as directed by management.
  • Assist in training new staff and promoting safety practices.
  • Help with the orientation of new employees.
  • Proactively address unresolved requests and situations.
Referral Management:
  • Respond to patient inquiries regarding policies and procedures.
  • Conduct outreach using the Open Referral Report and gather necessary information.
  • Update and track all referrals in accordance with internal procedures.
Medical Records Management:
  • Perform scanning and data entry of medical records.
  • Process requests for copies of medical records.
  • Manage and distribute faxes while adhering to confidentiality protocols.
  • Serve as a subject matter expert on HIPAA regulations.
Additional Responsibilities:
  • Complete required safety tasks and checks as per CLIA and OSHA guidelines.
  • Receive and properly store vaccines.
  • Conduct routine safety inspections.
  • Ensure accurate patient record matching.
  • Submit work orders for facility repairs and maintenance.
  • Act as the point of contact for external vendors.
  • Manage incoming mail distribution.
  • Maintain knowledge of relevant regulations and seek clarification on responsibilities as needed.
Position Qualifications:

Education and Experience:

  1. High School diploma or GED is required.
  2. Proficiency in Microsoft Outlook, Word, and Excel is preferred.
Knowledge, Skills, and Abilities:
  1. Bilingual in Spanish and English.
  2. Basic computer, math, written, and verbal communication skills.
  3. Exceptional customer service and organizational abilities.
  4. Awareness and sensitivity to the needs of low-income and ethnic minority communities.
  5. Ability to thrive in a team-oriented environment.
  6. Capacity to work under pressure, multitask, and prioritize effectively.
COVID-19 vaccination is required, with religious or medical exemptions available through an application process.

Clinica Family Health is an Equal Opportunity Employer, committed to preventing unlawful discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other status protected by applicable laws.