Technical Support Expert

3 weeks ago


Sterling, Virginia, United States Extend Information Systems Inc Full time

Job Title: Technical Support Expert

We are seeking a skilled Technical Support Expert to join our team at Extend Information Systems Inc. In this role, you will provide technical assistance to users, troubleshoot issues, and maintain computer systems and networks.

Main Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot issues with computer hardware, software, and networks
  • Maintain accurate records of repairs, fixes, and maintenance
  • Identify equipment shortages and place orders
  • Collaborate with other teams to resolve complex issues

Requirements:

  • Proven experience in technical support or related field.
  • Excellent problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a team environment.
  • In-depth knowledge of computer systems, networks, and software.
  • Understanding of internet security and data privacy principles.
  • Bachelor's degree in Computer Science, Engineering, or related field.

The estimated salary for this role is around $55,000 - $75,000 per annum, depending on experience and qualifications. If you are a detail-oriented and patient individual with a passion for helping others, we encourage you to apply for this rewarding opportunity.



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