Retail Key Carrier Supervisor

2 days ago

Cheyenne, Wyoming, United States Sierra Full time

Job Summary

The Key Carrier role at Sierra is an elevated extension of the Coordinator position. As a Key Carrier, you will alternate between performing the role of Coordinator and taking on a leadership role in maintaining all aspects of the store. This position requires open availability, including nights and weekends, and involves role modeling exceptional customer service.

Key Responsibilities

  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Act as Manager on Duty adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
  • Address immediate customer service issues and provide appropriate coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Ensure opening/closing procedures are executed according to company guidelines
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Provide feedback, recognition and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned

Requirements

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience

Benefits

Sierra offers a range of benefits to its employees, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.

Compensation

The starting pay range for this position is $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity

Sierra is an equal opportunity employer and welcomes applications from all qualified candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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