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Bell Attendant

2 months ago

Napa California, United States Carneros Resort and Spa Full time
Job Summary

We are seeking a highly skilled and courteous Bell Attendant to join our team at Carneros Resort and Spa. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:
  • Transportation Services: Safely transport guests to and from the hotel to local area attractions, ensuring a comfortable and enjoyable experience.
  • Guest Assistance: Assist guests with recommendations for restaurants, tourist activities, and other local experiences, providing personalized and expert advice.
  • Front Desk Support: Provide support to the front desk team, ensuring efficient and effective guest check-in and check-out processes.
  • Luggage Handling: Load and unload luggage carts, ensuring timely and secure transportation of guest belongings.
  • Room Assignments: Escort guests to their rooms, ensuring a smooth and welcoming arrival experience.
  • Message Delivery: Deliver messages to meeting rooms, guest rooms, and other designated areas, ensuring timely and accurate communication.
  • Package Delivery: Deliver flowers, packages, and other items to guest rooms, ensuring a personalized and thoughtful touch.
  • Housekeeping Support: Assist the housekeeping team with guest requests, ensuring a clean and comfortable environment for our guests.
  • Lobby Maintenance: Maintain the lobby area, ensuring it is clean, tidy, and welcoming to our guests.
  • Information Services: Provide guests with information, maps, and directions, ensuring they have a clear understanding of local attractions and activities.
Requirements:
  • High School Diploma or Equivalent: Required
  • Valid Driver's License: Required for the applicable state
  • Acceptable MVR: Required
  • Minimum of One Year Driving Experience: Required
  • Excellent Communication Skills: Required
  • Ability to Work in a Fast-Paced Environment: Required
Benefits:

We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.