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Patient Service Representative

2 months ago

Greenwood, Indiana, United States Franciscan Health Full time

About Franciscan Health

Franciscan Health is a non-profit healthcare organization with a mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship guide our actions and decisions. With 12 hospital ministries and over 1,000 employed physicians and advanced practice providers, Franciscan Health is one of the largest Catholic healthcare organizations in the Midwest.

Job Summary

We are seeking a Patient Service Representative to join our team at Stones Crossing Express Care. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, scheduling appointments, and handling patient inquiries.

Key Responsibilities

  • Provide exceptional customer service to patients and families
  • Schedule appointments and manage patient flow
  • Answer incoming calls and respond to patient inquiries
  • Collect patient payments and apply payments and adjustments to patient accounts
  • Balance daily encounter forms and cash drawers
  • Perform additional administrative tasks as needed

Requirements

  • High School Diploma or equivalent required
  • 1 year of customer service experience required
  • 1 year of healthcare experience preferred

What We Offer

  • Competitive pay and benefits package
  • Opportunities for professional development and growth
  • A supportive and collaborative work environment