Director of Operations

7 days ago

Earth City, Missouri, United States Optime Care Full time
Job Title: Director of Operations

Optime Care is seeking a highly skilled and experienced Director of Operations to join our team in Earth City, MO. As a key member of our leadership team, you will be responsible for planning and monitoring the day-to-day activities of our Care Teams to ensure objectives and goals are met.

Key Responsibilities:
  • Provide organizational and operational support to oversee the day-to-day activities of our Manufacturer Sponsored Programs and company operations.
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into crucial initiatives' goals, progress, and obstacles.
  • Plan, monitor, and analyze critical metrics for day-to-day operations to ensure efficient and timely completion of tasks.
  • Assist in determining staffing requirements and participate in the recruiting cycle to ensure the addition of qualified candidates to the organization.
  • Interface with stakeholders across the company to ensure smooth service delivery and draw on relationships with department heads to make decisions regarding operational activity and strategic goals.
  • Play an active role in maintaining account relationships and developing implementation processes to ensure client retention and high levels of account satisfaction.
  • Create process improvement recommendations to meet customers' expectations and devise strategies for ensuring the growth of Manufacturer Sponsored Programs.
  • Guide, direct, and evaluate the work of direct reports, manage staff, prepare work schedules, and assign specific duties.
  • Experience identifying areas where process improvement may be necessary and collaborating with leadership to implement solutions.
Requirements:
  • A bachelor's degree or 4-year equivalent is required, with a higher degree preferred.
  • Two or more years of experience in Pharmacy Benefits Management (PBM) or managed healthcare/consulting benefits is preferred.
  • A minimum of five (5) years of supervisory or management experience is required.
  • Previous experience in a healthcare or pharmaceutical call center environment is helpful.
  • Knowledge of medical/pharmacy insurance benefit language is required.
  • A current Missouri BOP Pharmacy Technician or Pharmacist License in good standing or the ability to get one shortly after hire is required.
  • Ability to thrive in a fast-paced environment with constantly changing business priorities.
  • Excellent analytical skills and the ability to provide solutions to complex problems.
  • Ability to be highly transparent, ethical, and driven.
  • Relentless attention to detail and the ability to be a creative self-starter and team player.
  • Excellent written and verbal communication skills and interpersonal skills are required.
  • Ability to communicate with all organizational levels, clients, customers, and vendors.
  • Ability to work as part of a team with minimal supervision in a results-oriented and highly dynamic environment.
  • Ability to think and act independently, formulate and support new ideas, and champion new initiatives within and beyond the scope of own responsibilities.
  • Ability to ensure tasks are appropriately delegated and completed to standards by monitoring performance and holding staff accountable.
  • Ability to successfully organize resources, personnel, and actions to complete programs and tasks.
  • Ability to provide direction and motivation and set an example through open communication and modeling best practices.
  • Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook.

Optime Care is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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