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Customer Retention Specialist

2 months ago

Middletown, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been innovating the landscape of connectivity for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America's First Smart NetworkTM.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview

Our award-winning Inside Sales & Retention team plays a crucial role in guiding both current and prospective customers by showcasing the benefits of DISH's offerings through a consultative sales method. This role involves 100% inbound interactions with new and existing clients, eliminating the need for cold calling.

Key Responsibilities

The Retention Executive role presents remarkable opportunities for honing sales expertise and advancing a long-term career within a company that generates over $17 billion in revenue. DISH equips you with the necessary training, development, and resources to thrive.

  • Effectively market DISH and Boost products and services to both new and existing clientele.
  • Evaluate each customer's requirements and propose the most suitable solutions.
  • Exhibit resilience and the ability to recover from setbacks while maintaining focus on overarching objectives.
  • Manage time efficiently, remain open to learning new techniques, and strive for advancement as a sales contributor.
  • Establish and nurture customer relationships.
  • Record customer data, including demographics and billing information.
  • Deliver exceptional customer service, actively listen to client needs, and ensure satisfaction.

What We Offer

Unlimited Commission Potential with No Cold Calling.

At DISH, our Retention Executives handle solely inbound calls. We provide you with top-tier tools, products, and services to accelerate your career trajectory. This is all part of DISH's commitment to your success.

Compensation Structure

$20.50/hour base salary plus unlimited commission. Target earnings are approximately $68,000/year, with the potential for significantly higher income based on performance. Top achievers can earn well over six figures annually. Additionally, you will have the chance to advance two levels within your first year, along with corresponding title and pay increases.

Additional Benefits Include:

  • Comprehensive training and ongoing development to enhance your career prospects.
  • Medical, dental, and vision insurance coverage.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV service at home, along with substantial discounts on Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food events, valuable prizes, exciting trips, and more.
Qualifications and Requirements
  • Outstanding verbal, written, and interpersonal communication abilities.
  • High school diploma; college graduates preferred.
  • Completion of a pre-employment screening, which may include a drug test.
  • Availability to work full-time on-site.
  • Flexible availability to accommodate scheduled shifts.
  • Possession of a smartphone or device with an active network connection.

Work Environment

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on available work schedules based on performance, attendance, and quality assurance metrics.
Salary Information

Compensation: $20.50/Hour
Benefits Overview

We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career advancement opportunities, and a flexible time-off policy; all benefits can be reviewed on our benefits page.

The base pay range provided is a guideline. Individual total compensation may vary based on factors such as qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.