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Aviation Service Technician

2 months ago

Miami FL USA, United States Signature Aviation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Aviation Service Technician to join our team at Signature Aviation. As a key member of our ground support team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of our aircraft services.

Key Responsibilities
  • Provide customer service to general aviation aircraft, crews, and passengers, ensuring a welcoming atmosphere and efficient service delivery.
  • Operate and maintain ground service equipment, including fuel trucks, de-icing trucks, and stair trucks, to support aircraft services.
  • Service aircraft as requested, including fueling, de-icing, lavatory, ground power, and potable water services.
  • Collaborate with colleagues, customers, and vendors to ensure seamless service delivery and effective communication.
  • Maintain safe, clean, and secure ramps and operations, adhering to all safety protocols and procedures.
  • Drive shuttle vehicles with passengers and/or luggage and cargo, ensuring safe and efficient transportation.
  • Load and unload luggage and cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, receipt, inventory, and accurate documentation.
  • Provide professional and friendly customer service, exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature Aviation and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when critical events occur.
  • Recommend improvements to Signature Aviation's standards, administrative procedures, facilities, methods, and practices to management personnel.
Requirements
  • High school diploma or general education degree (GED).
  • Minimum of 18 years of age.
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
  • Ability to pass background checks, drug tests, receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies.
  • Ability to successfully and timely complete Signature Aviation's training programs.
  • Ability to pass a color vision test for purposes of inspecting aviation fuel.
  • Ability to use a computer and email, including pass computer-based training modules.
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions.
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training.
About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. Our worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair, and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.