Technical Assistance Consultant

1 week ago


Dallas, Texas, United States Actus Consulting Group Full time

Join Actus Consulting Group, a leading provider of innovative IT solutions, as a Helpdesk Engineer and take your career to the next level We are seeking a highly motivated and organized professional with strong technical skills and excellent communication abilities to provide top-notch technical assistance to our clients.

The estimated salary for this position is between $65,000 to $85,000 per year, depending on experience and qualifications.

Job Summary:

  • Provide technical support and assistance to clients via phone, email, or remote access
  • Maintain and update technical documentation, including user manuals and procedures
  • Collaborate with vendors and manufacturers to resolve technical issues and procure new equipment
  • Deliver comprehensive training sessions to end-users at the client's site
  • Work closely with cross-functional teams to ensure seamless delivery of services

Qualifications:

  • Bachelor's degree in MIS or CIS
  • 1-2 years of experience in IT Helpdesk engineering or a related field
  • Proficiency in Microsoft OS and Office products, including Windows 10/11, Office 365, and Azure
  • Excellent written and verbal communication skills in both English and Japanese
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment


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