Policyholder Advocate

5 days ago

Kansas City, Missouri, United States Kansas City Life Insurance Full time
About the Role
Kansas City Life Insurance Company is seeking a highly motivated Claims Associate I to join our team. In this exciting position, you will analyze claims, determine their validity, and provide exceptional customer service to policyholders.

The ideal candidate will have a Bachelor's degree in a business field or equivalent work experience, with at least 4 years of practical insurance claim experience. They will possess excellent analytical and communication skills, with a focus on delivering timely and accurate results.

We offer a dynamic work environment, with opportunities for professional growth and development. Our company is committed to equal employment opportunities for all individuals, and we provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match.

Responsibilities and Requirements
  1. Analyze claims and determine their validity, using policy provisions, riders, waivers, operating procedures, and state regulations.
  2. Calculate benefits payable and interest due, ensuring claims are paid in a prompt and equitable manner.
  3. Prepare and submit tax forms, state notice forms, and state consent forms when applicable, providing superior customer service to claimants or their representatives.
  4. Maintain accurate records and reports, ensuring compliance with departmental and regulatory requirements.
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