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Client Relations Coordinator

2 months ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Frontier Agriculture Full time

Position Overview: An exciting opportunity exists within Frontier Agriculture for a dedicated Customer Service Administrator. This role is essential in ensuring our clients receive exceptional service and support.

Key Responsibilities:

  • Organizational Skills: Demonstrate strong planning and organizational abilities to manage multiple tasks effectively.
  • Communication: Exhibit excellent written and verbal communication skills, capable of engaging with stakeholders at all levels.
  • Technical Proficiency: Maintain a solid understanding of Microsoft Office applications to enhance productivity.
  • Independent Decision-Making: Work autonomously, making informed decisions while managing your workload efficiently.
  • Attention to Detail: Thrive in a fast-paced environment, ensuring meticulous attention to detail in all tasks.
  • Supplier Accountability: Hold suppliers and third parties accountable for service delivery and cost management.
  • Flexibility: Adapt to changing work demands with a positive and flexible approach.
  • Logistics Knowledge: Previous experience in logistics is advantageous.
  • Negotiation Skills: Proven ability to negotiate effectively in various situations.
  • Deadline Management: Experience in meeting tight deadlines while managing associated pressures.
  • Team Collaboration: Be a proactive team player with a strong customer-centric focus.
  • Positive Attitude: Maintain a natural, can-do attitude that promotes a positive work environment.
  • Diversity and Inclusion: Uphold principles of equality and diversity in all interactions.

Customer Service Excellence: Provide industry-leading customer service, focusing on both internal and external clients.

Coordination and Communication: Manage product availability and communicate effectively with suppliers and sales teams.

Query Resolution: Address all incoming delivery inquiries and ensure commitments are met.

Complaint Management: Collaborate with the commercial team to swiftly resolve customer complaints.

Operational Efficiency: Work closely with logistics and internal teams to optimize service and cost balance.

Health and Safety Knowledge: Develop industry knowledge and understand health and safety procedures to enhance logistics solutions.

Professionalism: Exhibit a confident and professional telephone manner in all communications.

Benefits: Competitive salary, contributory pension plan of up to 7%, salary exchange benefits, employee discounts, life assurance, 25 days holiday, employee assistance program, free onsite parking, and opportunities for learning and development.