Systems Technology Strategist

2 days ago


Charlotte, North Carolina, United States Verizon Full time
About the Opportunity

We are seeking a seasoned Systems Technology Strategist to join our Customer Success team at Verizon. As a key member of our technology strategy group, you will be responsible for driving innovation and creativity in the development of technology solutions that deliver premium experiences for our customers and employees.

You will establish relationships with external vendors and technology suppliers to further build out product roadmaps and drive mutually beneficial solutions. In this role, you will partner within the Customer Service Operations organization to tell a cohesive and compelling story of how new technology can enable business strategy. You will work closely with senior leaders to influence and determine channel technology strategy, as well as partner with external and internal parties to bring long-term technology solutions to the forefront and develop a 3-5 year roadmap for delivery.

Key Responsibilities
  • Develop and implement technology solutions that meet Verizon's strategic objectives.
  • Collaborate with IT Architecture, Security, Legal, Customer Experience, Customer Service Operations, and other teams to ensure solutions meet Verizon standards and deliver a positive experience to end users.
  • Drive the adoption of new technologies across the organization.
Requirements
  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • One or more years of program management experience in a technical field.
  • Knowledge of Call Center Operations and Technology.
  • Two or more years of leadership or consulting experience.
Estimated Salary

$125,000 - $185,000 per year, depending on location and experience.



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