IT Support Specialist

1 week ago


fort belvoir, United States SOSi Full time

About the Role

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The Customer Support IT Specialist will provide technical assistance and support to end users resolving IT related issues with the ARIMS family of applications.

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Key Responsibilities

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  • Respond to and resolve IT support requests and incidents from end-users.">
  • Provide timely and courteous assistance guiding users through troubleshooting steps and issue resolution.">
  • Triage, resolve, and/or escalate Tier 1/2 application support issues from end users.">
  • Assist users in effectively utilizing the ARIMS family of applications.">
  • Provide training to end-users on IT tools, applications, and best practices.">
  • Make recommendations for process, procedure, and technology improvements to better support the ESA IT environment.">
  • Provide technical support during product demonstrations, conduct training of Government end users, and provide solutions to end user application problems.">
  • Provide feedback generated from problem/incident trend analysis to the application team to enhance application user experience.">
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Requirements

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  • Bachelor's degree or postgraduate degree in engineering, scientific, technical, or business management disciplines from an accredited college or university.">
  • A minimum of 2 years of specialized IT customer support experience ideally in a DoD software/application environment.">
  • An active in scope Top Secret security clearance or Secret with the ability to obtain a Top Secret.">
  • Knowledgeable about best practices for providing support to GOTS applications.">
  • Knowledge of Microsoft SQL, CA SiteMinder, BizTalk 2006, and the .Net framework.">
  • Must possess baseline and computing environment certifications for IAT-II IAW DoD 8570.01-M (CCNA-Security, CySA+, GICSP, GSEC, Security+, CND, or SSCP).">
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Preferred Qualifications

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  • Experience with cloud-based database technologies and services.">
  • Effective communication skills with the ability to interact with government clients and internal stakeholders of all levels.">
  • Ability to quickly adapt to new technologies, policies, and procedures.">
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Work Environment

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  • Normal office conditions.">
  • Core hours of operation are Monday through Friday, 0600 - 1700.">
  • On government site within Ft. Belvoir, VA.">
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We offer a competitive salary range of $70,000-$90,000 per annum based on qualifications and experience, plus benefits including health insurance, retirement plan, and paid time off.



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