IT Support Specialist
1 week ago
About the Role
">The Customer Support IT Specialist will provide technical assistance and support to end users resolving IT related issues with the ARIMS family of applications.
">Key Responsibilities
">- ">
- Respond to and resolve IT support requests and incidents from end-users.">
- Provide timely and courteous assistance guiding users through troubleshooting steps and issue resolution.">
- Triage, resolve, and/or escalate Tier 1/2 application support issues from end users.">
- Assist users in effectively utilizing the ARIMS family of applications.">
- Provide training to end-users on IT tools, applications, and best practices.">
- Make recommendations for process, procedure, and technology improvements to better support the ESA IT environment.">
- Provide technical support during product demonstrations, conduct training of Government end users, and provide solutions to end user application problems.">
- Provide feedback generated from problem/incident trend analysis to the application team to enhance application user experience.">
Requirements
">- ">
- Bachelor's degree or postgraduate degree in engineering, scientific, technical, or business management disciplines from an accredited college or university.">
- A minimum of 2 years of specialized IT customer support experience ideally in a DoD software/application environment.">
- An active in scope Top Secret security clearance or Secret with the ability to obtain a Top Secret.">
- Knowledgeable about best practices for providing support to GOTS applications.">
- Knowledge of Microsoft SQL, CA SiteMinder, BizTalk 2006, and the .Net framework.">
- Must possess baseline and computing environment certifications for IAT-II IAW DoD 8570.01-M (CCNA-Security, CySA+, GICSP, GSEC, Security+, CND, or SSCP).">
Preferred Qualifications
">- ">
- Experience with cloud-based database technologies and services.">
- Effective communication skills with the ability to interact with government clients and internal stakeholders of all levels.">
- Ability to quickly adapt to new technologies, policies, and procedures.">
Work Environment
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- Normal office conditions.">
- Core hours of operation are Monday through Friday, 0600 - 1700.">
- On government site within Ft. Belvoir, VA.">
We offer a competitive salary range of $70,000-$90,000 per annum based on qualifications and experience, plus benefits including health insurance, retirement plan, and paid time off.
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