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Medical Front Desk Coordinator- Sun City West
2 months ago
WS Audiology Americas is a global leader in the hearing aid industry, with a mission to reframe the world of hearing care and set the highest standard in modern hearing health. As a Client Experience Specialist, you will play a critical role in ensuring that our clients receive exceptional care and service.
Key Responsibilities- Maintain accurate and up-to-date client charts, ensuring that all necessary information is readily available.
- Prioritize welcome and confirmation calls, providing friendly and enthusiastic customer service to our clients.
- Manage the clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
- Enter stock and custom orders, perform weekly inventory audits to ensure accuracy, and maintain detailed and accurate records of cash and bank deposits.
- Assist with basic hearing aid troubleshooting via telephone or in-person, and maintain a clean, inviting, and friendly environment.
- High School Diploma or equivalent
- Experience in customer service and office administration
- Excellent oral and written communication skills, with the ability to establish and maintain a professional rapport with clients and co-workers
- Proficiency with computers, including scheduling software and MS Office
- Strong multi-tasking, organization, and time-management skills
At WS Audiology Americas, we're committed to creating a culture of growth and development, where our employees can thrive and reach their full potential. We offer a range of benefits, including competitive compensation, comprehensive benefits, paid holidays, PTO, and 401k with match. We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates.
