Customer Service Technician

4 days ago


Fulton, New York, United States Windstream Full time
About the Role:

Windstream is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.

Key Responsibilities:
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve customers' communications needs.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicle.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements:
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs, capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High school degree or GED equivalent.
  • Customer service or sales experience.
  • Certifications or training directly related to the position.
  • Two-year technical degree in computers or electronics, or the equivalent in work experience.


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