Hospice Care Advocate

3 weeks ago


Bronx, New York, United States Metropolitan Jewish Health System Full time

Overview:

At Metropolitan Jewish Health System, we offer innovative hospice and palliative care programs that cater to patients and families navigating life-limiting illnesses or end-of-life care. Our comprehensive services aim to ease the burden of managing complex health needs.

Why work for us?

We prioritize our employees' well-being with competitive benefits, including comprehensive health insurance, generous paid time off, tuition reimbursement, and a 403(b) plan. Our commitment to employee development includes training, career growth opportunities, and a supportive work environment.

Benefits:

  • Tuition Reimbursement for all full and part-time staff
  • Generous paid time off
  • Affordable medical, dental, and vision coverage for employees and family members
  • Two retirement plans: 403(b) and Employer-Paid Pension
  • Flexible spending
  • MORE

Our organization is a qualified employer under the Federal Government's Paid Student Loan Forgiveness Program (PSLF).

Responsibilities:

The Customer Service Representative serves as a liaison between Hospice Home Care Planners, Social Workers, RN Case Managers, and RN on-call Triage Nurses. They respond to patient, customer, and social work complaints, take accurate messages, and problem-solve where necessary. The CSR enters patient referral information into Allscripts, sends tasks to Team Assistants, and contacts physicians, clinics, hospitals, and nursing homes to develop, maintain, and follow-up on referrals.

Schedule: This full-time position operates from 5pm to 1am.

Qualifications:

  • High school diploma or GED required
  • Minimum 6 months call center experience
  • Intake experience preferred
  • Microsoft Word and Excel required
  • STAT and Omni/MISYS preferred
  • Strong verbal communication skills
  • Ability to multi-task in a fast-paced environment

Compensation: The estimated salary range for this role is USD $38,545.53/Yr. - USD $48,181.92/Yr.



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