Senior Retail Sales Associate

1 month ago


Pleasanton, California, United States AutoZone Full time
Job Summary

AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a positive store environment.

Key Responsibilities
  • Provide WOW customer service to every customer, every time
  • Ensure assigned store tasks are completed in a timely manner on assigned shift
  • Operate cash registers and follow established cash handling procedures
  • Follow company policies and loss prevention procedures
  • Maintain a safe working environment, including PPE
  • Maintain store appearance and merchandising standards as directed
  • Restock merchandise and place it in its respective area
  • Utilize ZNET to help customers locate merchandise or find suitable alternatives
  • Maintain product knowledge and current promotions through AutoZone systems and information sources
  • Practice GOTTChA and assist with the installation of wipers blades, batteries, and light bulbs
  • Utilize OBDII to read codes from customers' automobiles
  • Diagnose automobile problems and recommend solutions
  • Communicate with managers regarding customer concerns and employee matters
  • Develop and maintain effective customer service skills
  • Provide honest and trustworthy advice to customers regarding the best products that fit their expectations
Requirements
  • High School diploma or equivalent
  • Basic knowledge of automotive parts
  • Excellent communication and decision-making skills
  • Ability to lift, load, and deliver merchandise
  • Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts
Benefits

AutoZone offers a comprehensive benefits package, including competitive pay, paid time off, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts, exclusive discounts and perks, and opportunities for career growth and tuition reimbursement.



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