Customer Experience Associate

6 days ago


Virginia Beach, Virginia, United States PROSOL Inc. Full time
Job Description

A leading customer service firm, PROSOL Inc. is a dynamic team that serves the Virginia Beach community with exceptional service options. Our mission statement drives our leadership team to innovate daily for our clients and customers.

We are seeking a Customer Service Representative to work closely with our Customer Service and Sales team. This role will focus on establishing best practices and refining processes to support customer care objectives and sales margins.

The responsibilities of this position include:

  • Engaging with consumers from provided lead lists to develop new business and maintain relationships
  • Providing accurate information regarding order status, payment, product, promotions, and technical issues related to the customer experience
  • Displaying active listening skills, emotional awareness, and empathy to enhance a positive experience
  • Gaining product and service knowledge through client meetings and updates
  • Developing strong leadership and interpersonal skills
  • Driving sales through promotional campaigns

We are looking for a highly motivated individual with a Bachelor's degree in business or a similar field. The ideal candidate must be able to work full-time hours, have weekend availability, and travel occasionally for learning and networking purposes.

Our estimated salary range for this position is $45,000 - $60,000 per year, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

This is an excellent opportunity to join a growing company and contribute to our success.



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