Customer Experience Specialist

3 weeks ago


Virginia Beach, Virginia, United States REI Virginia Beach Full time

About Us: At REI Virginia Beach, we are a leading consulting sales and marketing firm specializing in telecommunications. Our mission is to maximize the profitability of our clients' household brands through innovative revenue capabilities.

Job Title: Customer Service Associate

Salary Range: $45,000 - $60,000 per year based on experience and location.

We are seeking a self-motivated Customer Service Associate to assist with our strategic marketing and sales campaigns. This role will be responsible for executing marketing directives, building relationships with new clientele, maintaining existing accounts, and contributing to the increase of quarterly and annual production.

Duties and Responsibilities:

  • Engage with customers directly, providing expert product knowledge and educating them on their desired products.
  • Research target markets to identify and engage with new and existing customers, bolstering our sales pipeline.
  • Communicate product features and benefits based on individualized customer needs.
  • Overcome objections and answer questions throughout the sales process.
  • Respond promptly and professionally to account inquiries.
  • Attend regular product training sessions with CSR team members and upper-level management.

Requirements:

  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in customer service or sales is highly recommended.
  • Excellent communication skills, both verbal and nonverbal.
  • A strong desire for growth and knowledge.
  • A driven mindset with impeccable time management skills and a superior work ethic.
  • A positive and professional demeanor while working with other employees and customers.


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