Evening Shift Supervisor

2 weeks ago


Des Peres, Missouri, United States Crumbl Cookies Full time

About the Role

Crumbl Cookies is seeking a skilled Evening Shift Manager to join our team. As a key member of our management staff, you will be responsible for overseeing the evening shifts, ensuring a seamless customer experience, and maintaining high-quality products.

Key Responsibilities

  • Lead and supervise a team of 3-6 employees during afternoon and evening shifts
  • Close the store multiple nights per week, ensuring a smooth transition and accurate sales reporting
  • Bake and prepare cookies for customer orders, maintaining a clean and organized workspace
  • Provide excellent customer service, addressing concerns and resolving issues in a timely manner
  • Perform quality control checks on dough, cookies, and frosting to ensure consistency and quality
  • Train and develop team members, promoting a culture of growth and excellence
  • Assign tasks and responsibilities to team members, ensuring effective use of time and resources
  • Answer phone calls and respond to customer inquiries in a professional and courteous manner
  • Complete pre-shift prep work, including cleaning and organizing the store
  • Maintain a clean and safe working environment, adhering to health and safety standards

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and advancement
  • A competitive salary and benefits package, including medical benefits and PTO
  • A free cookie on every shift, as well as discounts on Crumbl products
  • The chance to work with a talented and dedicated team, passionate about delivering exceptional customer experiences

Requirements

  • Previous leadership and restaurant/bakery experience, with a proven track record of success
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team
  • Ability to work in a fast-paced environment, with a focus on quality and customer satisfaction
  • Reliable transportation and a valid driver's license
  • Ability to lift 10-55 pounds and stand for extended periods

About Crumbl Cookies

Crumbl Cookies was founded by Jason McGowan and Sawyer Hemsley, two cousins who shared a passion for baking and a dream of creating the perfect cookie. With a focus on quality, customer satisfaction, and team growth, we're committed to delivering exceptional experiences to our customers and employees alike.



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