Sales Associate
6 days ago
At Food Lion, we're looking for a Sales Associate to join our team in North Wilkesboro, USA. As a key member of our front-end team, you'll be responsible for providing exceptional customer service and ensuring that every shopper has an enjoyable shopping experience.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. If you're passionate about delivering top-notch customer service and working collaboratively with colleagues, we'd love to hear from you.
About the Role
- Provide fast, easy, flexible, and friendly service to customers through achievement of Food Lion customer service standards.
- Be courteous, helpful, and cooperative with other store associates.
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Responsibilities
- Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use their name whenever possible.
- Unload customers' groceries from cart to belt-unload items for ease of bagging, such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' orders and handle payment transactions, per standard practice.
- Avoid personal conversations with other associates when customers are present.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
- Follow procedures for refunds and error correction.
- Maintain accurate cash control.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer's order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Check prices quickly and accurately.
- Be courteous and helpful to other associates.
- Weary the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Ensure the work station and front end area of the store has a neat and clean presentation.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies, and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer-based training (CBT) and training aid courses.
- Perform all other duties as assigned.
Qualifications
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Estimated Salary: $12-$15 per hour
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