Assistant Manager

2 weeks ago


Toledo, Ohio, United States Sheetz Full time
{"title": "Assistant Manager", "description": "Lead the Way in Customer Experience

At Sheetz, we're committed to delivering exceptional customer service and creating a best-in-class experience for our loyal customers. As an Assistant Manager, you'll play a key role in overseeing our customer-focused initiatives and ensuring that our stores meet the highest standards of hospitality.

Key Responsibilities:
  1. Support the Store Manager in recruitment, selection, training, and performance management of store team members.
  2. Contribute to the development of customer service strategies and initiatives.
  3. Handle customer inquiries, complaints, and concerns in a professional and timely manner.
  4. Monitor store compliance with Sheetz policies, procedures, and programs.
  5. Follow up on customer service feedback and implement improvements.
  6. Ensure timely customer transactions, maintain cleanliness standards, and uphold hospitality standards.
  7. Oversee end-of-day tasks and ensure they are completed.
  8. Lead profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Requirements:
  • High School Diploma or GED required.
  • Two-year degree in a business-related field preferred.
  • One year of supervisory experience in a fast food, restaurant, retail, or convenience operation preferred.
  • ServeSafe certification and any other legally required certifications.

We offer a competitive compensation package, including quarterly employee bonuses, ample PTO, 100% paid parental leave, 401k matching, employee stock ownership, limitless professional development opportunities, tuition reimbursement, full medical, vision, and dental coverage, and snack discounts.

", "lang_code": "en"}
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