Systems Implementation Expert

3 days ago


Whittier, California, United States Altera Digital Health Inc. United States Full time

Job Description

The Senior Systems Analyst position at Altera Digital Health Inc. United States requires a skilled professional with expertise in creating business and functional requirements for technology solutions. The ideal candidate will have a strong background in technical support, analysis, and project management, with excellent communication and problem-solving skills.

Responsibilities
- Create business and functional requirements for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.
- Act as a subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities.
- Coordinate product activities across architecture, engineering, support, development, and clients to ensure service levels are met.
- Participate in product maintenance activities.
- Provide production support for internal and client use of the product.
- Facilitate client case management across functional teams for the product.
- Perform technical application configuration and configure/run reports at user request.
- Research product behavior and interact with Business Analysts during software build or configuration and testing process.
- Design and/or execute unit, system, and integration test plans for new developments/releases/reports.
- Maintain technical documentation based on standard operating procedures in support of assigned application and/or client account.
- Identify common causes of defects, prioritize them, and systematically remove them.
- Coordinate maintenance events.
- Lead proposing solutions to client requirements/problems, identifying dependencies, and communicating risks.
- Lead account delivery for workstream - clinical, custom services, integration.

Requirements

Education:
- Bachelor's Degree (Preferred)

Experience:
- 4-7 years of relevant work experience (Preferred)
- 5-10 years of extensive experience in technical support, analysis, project management, or related functions (Required)

Benefits and Compensation

$88,000-$110,000 USD per annum. We offer a competitive compensation package, including health insurance, retirement plans, and paid time off.



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