Customer Service Representative

3 weeks ago


Union Springs, Alabama, United States Sonya Drake - State Farm Agent Full time
Job Description

**Position Overview**

Are you a customer-focused individual who enjoys working with the public? Do you have a passion for helping others manage risk and achieve their goals? If so, this may be the career for you.

As a representative of Sonya Drake - State Farm Agent, you will have the opportunity to work with a team of professionals who are dedicated to providing exceptional customer service and helping individuals and families achieve their financial goals.

**Key Responsibilities**

• Assist customers with insurance and financial services to help them manage risk and achieve their goals

• Develop and maintain strong relationships with customers to understand their needs and provide personalized solutions

• Work with the agent to establish and meet marketing goals, including developing leads, scheduling appointments, and identifying customer needs

• Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues

• Collaborate with the team to achieve mutually agreed-upon marketing goals and objectives

**Requirements**

• Excellent communication and interpersonal skills

• Ability to work in a team environment and build strong relationships with customers and colleagues

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

• Ability to work in a fast-paced environment and adapt to changing circumstances

• Strong sales and marketing skills, with the ability to develop and implement effective marketing strategies

• Ability to maintain confidentiality and handle sensitive information with discretion

**What We Offer**

• Competitive salary and commission/bonus structure

• Paid time off (vacation and personal/sick days)

• Opportunities for professional growth and development

• Collaborative and dynamic work environment



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