Phone Triage Nurse

1 month ago


Glen Ellyn Illinois, United States Duly Health and Care Full time
Job Summary

We are seeking a skilled and compassionate Phone Triage Nurse to join our team at Duly Health and Care. As a Phone Triage Nurse, you will play a critical role in providing high-quality patient care and support through telephone interactions.

Key Responsibilities
  • Triage Patient Calls: Assess patient health concerns and symptoms via telephone, utilizing physician-approved protocols for assessment and management of a range of symptoms.
  • Patient Education: Deliver patient education, according to individualized needs, as prescribed by the Provider and/or Group policy.
  • Documentation: Maintain accurate and detailed patient records and pertinent information, posting tests and documenting patient education provided.
  • Clinical Resource: Perform and delegate tasks to facilitate patient care, aware of coding and reimbursement issues, and available to provide assistance to other office clinical and non-clinical staff.
Requirements
  • Current RN Licensure: Current licensure in nursing.
  • Nursing Knowledge: Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
  • OSHA and HIPAA: Knowledge of OSHA and HIPAA.
  • Experience: Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting, but may consider new grad under specific circumstances.

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