Medical Account Assistance Agent
2 weeks ago
***On-Site Position***
Become Part of Our Dynamic Healthcare Support Team
At Revco Solutions Inc, we pride ourselves on delivering exceptional service to our patients. As a prominent player in the healthcare support sector, we are looking for enthusiastic individuals to join our vibrant team. If you have a passion for assisting others, excel in a fast-paced environment, and are dedicated to providing top-notch service, we invite you to consider this opportunity.
As a Medical Account Assistance Agent, you will be crucial in supporting our patients by ensuring they receive the necessary assistance and direction. Your role will involve helping patients understand their accounts and collaborating with them to resolve any outstanding balances.
We value our team members and offer a competitive bonus structure through our Performance Bonus Plan, designed to recognize and reward our highest achievers.
Additional Benefits Include:
- Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) Retirement Plan with Company Contribution
- Paid Time Off (PTO)
- Paid Holidays
Your Key Responsibilities Will Include:
- Handling incoming calls from patients, addressing inquiries, concerns, or requests with empathy and professionalism.
- Assisting patients with questions regarding insurance, claims, and billing issues.
- Providing information about medical services, procedures, and general healthcare inquiries.
- Documenting patient interactions and updating relevant systems in accordance with established protocols.
To Succeed in This Role, You Should Have:
- Outstanding communication skills, both verbal and written, with a focus on patient-centered care.
- Strong problem-solving abilities and the capacity to manage challenging situations with empathy and professionalism.
- The ability to multitask, navigate computer systems effectively, and type accurately.
If you are ready to contribute positively to our team and make a meaningful impact, we encourage you to explore this opportunity.
Requirements:
- High school diploma or equivalent.
- Proficiency in basic computer applications and a willingness to learn new software quickly.
- Empathy, compassion, and a genuine desire to assist others.
- Strong attention to detail.
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