Regional Client Services Manager II

4 weeks ago

Merchantville, New Jersey, United States BAYADA Home Health Care Full time
Job Title: Regional Client Services Manager II

BAYADA Home Health Care is seeking a highly skilled and experienced Regional Client Services Manager II to support our Bonsai and American Elm Regions. This role will involve overseeing all aspects of client services, with a focus on training and development of the client services team, as well as filling the CSM II seat when required.

Key Responsibilities:
  • Coaching and leading others in a way that exemplifies BAYADA's core values and The BAYADA Way.
  • Serving as a high-performance team leader by empowering and coaching office and field team members.
  • Developing and growing caseload.
  • Effectively scheduling staff and managing caseload.
  • Maintaining effective fiscal management of caseload.
  • Providing administrative supervision and support to field employees in positive partnership with clinical managers.
  • Collaborating with director in oversight of all accounts receivable reports.
  • Demonstrating the ability to coach others in taking the necessary actions to ensure timely billing.
  • Demonstrating clear understanding of how payer mix impacts the net operating income of an office and demonstrating ability to keep up-to-date knowledge of office goals regarding payer mix.
  • Participating in weekly financial and quarterly budget report review, with guidance of director.
  • Demonstrating understanding of key drivers for office revenue and their level of impact on the operating income.
  • Building and maintaining relationships with existing referral sources in conjunction with the marketing manager through onsite visits to partners in the community.
  • Collaborating with director and sales team to develop marketing goals and strategies.
  • Demonstrating the ability to manage accounts with oversight of marketing manager.
  • Analyzing local office marketing effectiveness and providing clear feedback at weekly standup.
Requirements:
  • Minimum of two (2) years of BAYADA Home Health Care client services manager experience, within the Home Health Visits or Senior Living Solutions practice (required).
  • Completion of BAYADA CSM II Leadership Training.
  • Demonstrated history and proficiency with commitment management and client time management.
  • Demonstrated proficiency in managing medical records workflow with a strong understanding of compliance, including but not limited to face-to-face encounters and physician orders.
  • Demonstrated proficiency in payroll in accordance with divisional responsibilities.
  • Proven track record of managing positive client time (In-Home Time), according to office specific goals.
  • Proven consistency in client and employee satisfaction as indicated by positive client and employee comments and incremental improvement in client satisfaction and employee satisfaction scores.
  • Effective communicator with clients, referral sources, and BAYADA team members.
  • Ability to travel to provide service office support, up to 25% of the time.
Benefits:
  • Base Salary: $45,000-60,000/year depending on qualifications.
  • Bonus Opportunity- Quarterly bonus opportunity available based on Key Performance Indicators.
  • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.

  • Insurance Customer Service Specialist

    3 weeks ago

    Merchantville, New Jersey, United States Crespo Insurance Agency Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Crespo Insurance Agency. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and their expectations are exceeded.Key ResponsibilitiesProvide...

  • Management Professor

    3 weeks ago

    Merchantville, New Jersey, United States Rutgers The State University Full time

    Job OpportunityRutgers University-Camden School of Business seeks a tenure-track/tenured faculty member in Management at the Assistant or Associate Professor level. The successful candidate will have a PhD in Business Administration (Operations/Supply Chain Management) or a closely related field. Emphasis on information systems and/or analytics is a...

  • Insurance Account Manager

    2 weeks ago

    Merchantville, New Jersey, United States Crespo Insurance Agency Full time

    Job DescriptionAt Crespo Insurance Agency, we are seeking a skilled Insurance Account Manager to join our team. As a key member of our team, you will be responsible for maintaining and maximizing profitable relationships with personal lines clients and growing the book of business through new client sales.Responsibilities:Identify, qualify, and develop...

  • Board Certified Behavior Analyst

    3 weeks ago

    Merchantville, New Jersey, United States Kaleidoscope ABA Therapy Services Full time

    Job Title: Board Certified Behavior Analyst (BCBA)Kaleidoscope ABA Therapy Services is seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will play a crucial role in designing and implementing individualized treatment plans for children with special needs.Job Summary:The BCBA will be responsible for delivering...

  • Behavioral Therapist

    3 weeks ago

    Merchantville, New Jersey, United States Kaleidoscope ABA Therapy Services Full time

    Job DescriptionKaleidoscope ABA Therapy Services is seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will play a crucial role in designing and implementing individualized treatment plans for children with various special needs. Your expertise in applied behavior analysis will enable you to make a direct and...

  • Transformational ABA Therapist

    2 weeks ago

    Merchantville, New Jersey, United States Kaleidoscope ABA Therapy Services Full time

    Company OverviewKaleidoscope ABA Therapy Services is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to transforming the lives of children and families. With over 20 years of experience and 35 locations across the country, we offer a unique opportunity to make a meaningful difference in the lives of those we serve.Job SummaryAs a...

  • Board Certified Behavior Analyst

    3 weeks ago

    Merchantville, New Jersey, United States Kaleidoscope ABA Therapy Services Full time

    Job OverviewKaleidoscope ABA Therapy Services is seeking a skilled Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will play a crucial role in designing and implementing client programming that is ethical, individualized, and implemented with integrity.Key ResponsibilitiesDeliver direct supervision to Behavior Technicians (BTs) and...

  • Field Service Lead

    3 weeks ago

    Merchantville, New Jersey, United States Aerotek Full time

    Job Title: Field Service LeadWe are seeking an experienced Field Service Lead to join our team at Aerotek. As a Field Service Lead, you will be responsible for leading a team of field service technicians in providing maintenance and repair services to our clients in the industrial and institutional sectors.Key Responsibilities:Lead a team of field service...

  • Customer Service Representative

    3 weeks ago

    Merchantville, New Jersey, United States SP+ Full time

    Customer Service RepresentativeAt SP+, we're driven by our promise to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, delivering a unique combination of talented people and industry-leading technology that enables us to prioritize each and every moment.Key Responsibilities:Ensure...

  • Customer Service Representative

    3 weeks ago

    Merchantville, New Jersey, United States Crespo Insurance Agency Full time

    Job OverviewCrespo Insurance Agency is seeking a highly skilled Customer Service Representative to provide exceptional service to our clients. The ideal candidate will have a strong knowledge of insurance products and a passion for delivering excellent customer experiences.Key ResponsibilitiesProvide timely and accurate responses to customer...

  • District Manager

    3 weeks ago

    Merchantville, New Jersey, United States Alsco Full time

    Job SummaryThe District Manager is responsible for leading a team of service professionals to deliver exceptional customer service and meet or exceed service goals in a designated district of routes. This role reports to the Service Manager and requires strong leadership, communication, and problem-solving skills.Key ResponsibilitiesDevelop and motivate a...

  • Assistant Manager

    2 weeks ago

    Merchantville, New Jersey, United States Nordstrom Full time

    Job Title: Assistant ManagerAbout the Role:We are seeking a highly skilled Assistant Manager to join our team at Nordstrom. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and leading by example.Key Responsibilities:- Use directive selling techniques to meet or exceed sales goals-...

  • Restaurant Operations Manager

    3 weeks ago

    Merchantville, New Jersey, United States Benihana Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our Benihana restaurant team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of food quality and safety.Key ResponsibilitiesOversee and manage all aspects of restaurant...

  • Behavior Therapist

    3 weeks ago

    Merchantville, New Jersey, United States BAYADA Home Health Care Full time

    Autism Support SpecialistBAYADA Home Health Care is seeking a dedicated and compassionate Autism Support Specialist to join our team. As a Registered Behavior Technician (RBT), you will work directly with clients and their families to provide individualized support and therapy to help individuals with Autism Spectrum Disorders (ASD) reach their full...

  • Automotive Technician

    3 weeks ago

    Merchantville, New Jersey, United States First Student Full time

    About the Role:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day. Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. As a Technician at First Student, you will play an integral role in...

  • Full-Time Registered Nurse, Hospice Care Specialist

    3 weeks ago

    Merchantville, New Jersey, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care: A Leader in Hospice CareWe are seeking a compassionate and dedicated Registered Nurse (RN) to join our team in providing high-quality hospice care to clients in their homes. As a RN with BAYADA, you will be an integral member of a multi-disciplinary health care team that provides palliative care to clients, affording them the...

  • Home Health Physical Therapist

    3 weeks ago

    Merchantville, New Jersey, United States BAYADA Home Health Care Full time

    Job Title: Home Health Physical TherapistBAYADA Home Health Care is seeking a skilled and compassionate Home Health Physical Therapist to join our team. As a Home Health Physical Therapist, you will have the opportunity to make a meaningful difference in the lives of our clients, providing personalized care and support to help them achieve their...

  • Electrical Engineer/PE

    3 weeks ago

    Merchantville, New Jersey, United States Engineering Design and Testing Full time

    Job OverviewAs an Electrical Engineer at Engineering Design & Testing Corp., you will be responsible for conducting and managing investigations involving residential, commercial, and industrial electrical systems. You will examine and assess electrical equipment and components, and conduct fire origin and cause investigations. Your interactions with clients...

  • Medical Claims Specialist

    3 weeks ago

    Merchantville, New Jersey, United States Insight Global Full time

    Job Title: Medical Biller/Follow Up RepJob Summary:We are seeking a highly organized and detail-oriented Medical Biller/Follow Up Rep to join our team. As a Medical Biller/Follow Up Rep, you will be responsible for resolving billing discrepancies and denials/rejections, analyzing Explanation of Benefits (EOB) or Remittance Advice (ERA) received from...

  • Autism Support Specialist

    2 weeks ago

    Merchantville, New Jersey, United States BAYADA Home Health Care Full time

    Support Children with AutismBAYADA Home Health Care is seeking a dedicated Registered Behavior Technician (RBT) to provide one-on-one support to children and young adults with Autism Spectrum Disorders in the comfort of their own homes and community settings.Key Responsibilities:Implement skill acquisition and behavior reduction procedures as outlined in the...