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Patient Access Coordinator
2 months ago
A leading national health system, Ascension Wisconsin Hospital is committed to delivering exceptional patient care and experiences. Our state-of-the-art hospitals are fully accredited and provide highly individualized care, earning us the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years.
Position OverviewThis role serves as a liaison between patients, payers, and healthcare team members, facilitating patient tracking and billing by obtaining and verifying accurate demographic information, securing financial responsibility, and collecting out-of-pocket payments to maximize hospital reimbursement.
Key Responsibilities- Maintain compliance with EMTALA, DNV, HIPAA, and other hospital and government regulations.
- Provide exceptional customer service, understanding customer needs, and building quality relationships.
- Answer telephones professionally, record messages, and communicate with medical staff.
- Obtain and verify demographic information, and enter it into the patient accounting system.
- Verify insurance benefits, confirm payors, and obtain authorizations as required.
- Maximize collection efficiency and accuracy by pursuing collections at the time of service.
- Scan registration and clinical documentation, and maintain medical records.
- Assist with patient transfers, respond to medical record requests, and maintain logs.
- High School Diploma or GED, required.
- 1 year of patient registration and insurance verification experience, required; 2 years preferred.
- Emergency Department registration experience, strongly preferred.
- Knowledge of various insurance plans and payors, required.
- Basic understanding of medical terminology, excellent customer service, and working knowledge of MS Office.
