Field Service Engineer

4 weeks ago


Santa Clara, California, United States Intevac Full time
Be the Expert in Thin Film Coating

At Intevac, we're on the lookout for a skilled Field Service Engineer to join our dynamic sales and services team. As a key member of our team, you'll provide exceptional customer support and technical expertise, delivering top-notch service for our cutting-edge Thin Film process systems.

Key Responsibilities:
  • Provide hands-on support for equipment installation, warranty service, and maintenance of our innovative Thin Film process systems.
  • Collaborate with product engineering to ensure top-notch assembly, testing, and performance validation while troubleshooting and optimizing equipment quality.
  • Train customers on the operation and maintenance of Intevac production systems, sharing Best Known Methods to elevate their performance.
  • Serve as the key technical liaison, addressing warranty and production maintenance needs, troubleshooting issues, and facilitating spare part replacements.
Requirements:
  • People Skills: Proven ability to build strong customer relationships through exceptional communication and interpersonal skills.
  • Technical Leadership: Experience in guiding teams with a focus on customer support.
  • Expertise: Proficiency in using hand tools, meters, scopes, and other specialized equipment.
  • Education & Experience: An associate's degree in electro-mechanical technology (ASEET) with 5-7 years of experience, or a bachelor's degree (BSEET) with 4-6 years in a related field.
  • Industry Insight: At least 3 years in the semiconductor or similar industry, with a minimum of 1 year working on Capital Semiconductor equipment or equivalent machines.
  • Travel Ready: A valid driver's license and passport are required, along with a willingness to travel.

We're looking for a motivated and skilled individual who is passionate about technology and ready to be part of something extraordinary. If you're interested in joining our vibrant team at Intevac, please submit your application.



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