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Employment Services Coordinator

2 months ago

Lincoln, Nebraska, United States Equus Full time
Job Description

Company Overview:
At Equus Workforce Solutions, we are dedicated to empowering job seekers and career changers by providing them with the tools and resources needed to thrive in sustainable, high-growth industries. Our team of skilled workforce professionals delivers tailored solutions through integrated career centers and community partnerships.

Role Overview:
As a Case Manager, you will establish a professional rapport with clients to help them overcome barriers to employment. Your responsibilities will include:

  • Conducting thorough assessments and providing personalized support to each client.
  • Ensuring consistent case management and follow-up to track client progress.
  • Facilitating new client orientations and collaborating with educational institutions and management to ensure all necessary documentation is completed.
  • Maintaining an organized client database and detailed records of all interactions.
  • Assisting clients in adhering to their action plans as outlined in their funding agreements.
  • Offering tailored assessments and referrals to relevant community and social service organizations.
  • Completing all required enrollment documentation accurately.
  • Documenting all client interactions and ensuring follow-up contacts are made as stipulated by contracts.
  • Identifying and resolving attendance issues faced by participants.
  • Assisting in the preparation of project reports, including participation and placement metrics.
  • Managing program timelines, performance goals, and data collection related to placements.
  • Collaborating with the business services team to identify job opportunities and necessary qualifications, as well as recommending relevant workshops and training.
  • Developing a communication strategy to keep staff informed about operational goals and challenges.
  • Engaging in professional development activities and collaborating with leadership to identify and implement process improvements.

Qualifications:
To be successful in this role, you should possess:

  • Flexibility to adapt to changing contract needs.
  • Proficiency in MS Office applications.
  • A minimum of two years of experience in career advisement, case management, or customer service roles.
  • Strong organizational skills to prioritize tasks and document client interactions effectively.
  • Excellent communication skills, both written and verbal, along with a typing speed of at least 35 WPM.
  • Demonstrated leadership abilities in dynamic environments with diverse stakeholders.
  • A solid understanding of various career paths and occupational opportunities.
  • An associate degree in education, social services, healthcare, or communications is preferred.
  • A bachelor's degree in a related field or two years of relevant experience in human services or customer service is advantageous.

Additional Information:
Your information will be kept confidential in accordance with EEO guidelines. Equus Workforce Solutions is proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment.