Help Desk Technician
2 weeks ago
Join General Dynamics Information Technology (GDIT) as a Help Desk Technician and play a critical role in delivering exceptional technical support to our clients. As a Help Desk Technician, you will be the first point of contact for customers, providing timely and effective solutions to their technical issues.
Key Responsibilities:- Provide technical support and troubleshooting for voice and AV systems, hardware, and software
- Respond to customer inquiries and resolve issues via phone, email, or in-person
- Assist with audiovisual system deployments, including hardware and software configuration
- Conduct sound, visual, and performance quality checks on AV equipment
- Perform maintenance actions, including inspections, service contracts, and upgrades
- Troubleshoot hardware, software, infrastructure, and enterprise problems
- Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
- Provide technical assistance and training to users
- Participate in special projects as required
- 1+ years of related customer support, call center, or help desk experience
- High School Diploma or GED required; Associates Degree preferred
- ITIL Foundation Certified (Preferred)
- HDI CSR Certified (Preferred)
- Must be able to obtain/retain an FAA PIV badge (Mandatory)
GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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