IT Infrastructure Specialist

3 hours ago


Bethesda, Maryland, United States BTI Full time
Job Description

BTI is seeking a highly skilled IT Infrastructure Specialist to join our team in Bethesda, Maryland. The ideal candidate will have a strong background in administering central desktop management services, provisioning and deploying computers, and performing desktop software deployments.

The successful candidate will be responsible for coordinating with the COR and NIDDK/CTB technical staff on issues related to desktop systems, as well as with the NIDDK/CTB office automation network administration staff on issues related to office automation networks.

The IT Infrastructure Specialist will also be responsible for monitoring and responding to application and system alerts, coordinating communications channels during major incidents, and recording problem investigations in the NIH My IT Service Management System.

The ideal candidate will have a Bachelor's degree and at least five years of relevant work experience in IT customer support, or an Associate degree or H.S. diploma with at least seven years of relevant work experience.

The successful candidate will also have a Level 5 (NACIC) security clearance, or obtain a Level 5 (NACIC) security clearance within six months of employment.

Requirements include technical computer and customer service skills, as well as a Foundation Certificate in IT Service Management (ITIL) v3. Additionally, the candidate should hold one or more of the following certifications: MSCE, Jamf Certified Expert, GSEC, GCWN, or (ISC)2 Certified Information Systems Security Professional (CISSP).



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