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Cisco VOIP Network Specialist

2 months ago

Norco, California, United States General Dynamics Information Technology Full time

Job Summary:

We are seeking a highly skilled Cisco VOIP Network Specialist to join our team at General Dynamics Information Technology. As a key member of our IT and Cyber Security services team, you will be responsible for providing technical support and maintenance for our telecommunications systems.

Key Responsibilities:

  • Collect, process, and record telecommunications actions within the associated system as delivered through Telecommunications Service Requests, emails, and helpdesk calls
  • Provide telephone switchboard operations, helpdesk operations, system troubleshooting and technical support
  • Provide telecommunications support to include but not limited to: system order construction and validation (circuits, wireless, satellite), programming and configuration Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP), Secure Terminal Equipment (STE), wireless, voicemail, system deployment (desktop, wireless, circuits), and infrastructure maintenance and deployment (copper, fiber, peripheral equipment)
  • Provide local IT/network operations and support services, as well as telecommunications support services within the IT Division in support and execution of Corona Division IT and telecommunications requirements IAW SECNAVINST A and DoDI
  • Standardize and optimize the design and architecture for the IS and infrastructure of IT Division
  • Identify and coordinate emerging IT solutions and technology integration opportunities
  • Implement innovative industry best practices and technologies that maximize efficiencies and cost savings
  • Develop new systems while migrating infrastructure capabilities to meet mission requirements and improve operational efficiency of customers
  • Plan and deliver IS, infrastructure, and telephony capabilities that scale to meet enterprise demand with the least re-engineering effort possible
  • Facilitate and monitor the integration, interoperability, and synchronization of enterprise-wide IS and infrastructure solutions and services
  • Perform duties as assigned

Requirements:

  • A high school degree, or a GED, and more than eight (8) years of relevant Cisco Voice over Internet Protocol (VoIP) technical support and five (5) years of experience on the day-to-day operations of the VoIP telephone system, including infrastructure (wiring), or
  • A bachelor's degree in a relevant field and five (5) years of relevant Cisco Voice over Internet Protocol (VoIP) technical support, and experience on the day-to-day operations of the VoIP telephone system, including infrastructure (wiring), or
  • Master's Degree in a relevant field
  • SECRET Clearance is required
  • US Citizenship Required

What We Offer:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays