IT Support Specialist

2 weeks ago

Norco, California, United States DT Professional Services Full time
Job Summary

DT Professional Services is seeking a skilled IT Technician to join our team in Corona, CA. As an IT Technician, you will provide technical support and assistance to our employees and clients, ensuring the smooth operation of computer systems, networks, and software. The ideal candidate will have a strong background in IT support, excellent problem-solving and communication skills, and a commitment to delivering high-quality service.

Key Responsibilities
  • Provide technical support for hardware, software, and network issues
  • Install, configure, and maintain computer systems and peripherals
  • Troubleshoot and resolve technical problems in a timely and efficient manner
  • Perform regular maintenance and updates on IT equipment and software
  • Assist in the setup and deployment of new hardware and software
  • Manage user accounts, permissions, and access controls
  • Monitor system performance and ensure optimal operation
  • Document and track support requests and resolutions using a ticketing system
  • Provide training and guidance to end-users on IT best practices and tools
  • Collaborate with other IT team members to develop and implement IT policies and procedures
  • Stay current with emerging technologies and industry trends to provide innovative solutions
Requirements
  • A DoD issued active Secret Clearance
  • CompTIA Security+ certification
  • Ability to travel up to 30% a year up to 4 weeks at a time onboard ships
  • Ability to climb, balance, stoop, kneel, sit and move around in tight spaces
  • Ability to lift 35lbs - 80lbs with ease to transport equipment to and from U.S. Naval vessels
  • 2+ years of experience in IT support or a similar role
  • Proficiency in Windows, Red Hat Enterprise Linux, and Linux operating systems
  • Strong knowledge of networking protocols and troubleshooting
  • Experience with Microsoft Office 365, Active Directory, and other common business applications
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills with the ability to explain procedures
  • Ability to work independently and as part of a team
Preferred Qualifications
  • 2+ years of database, network administration, or system administration experience
  • Experience with virtualization technologies such as VMware or Hyper-V
  • Knowledge of cybersecurity best practices and tools
  • Familiarity with cloud services such as AWS or Azure
  • Ability to script and automate tasks using PowerShell or similar tools
  • Additional certifications such as CompTIA A+, Network+, etc
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field

The compensation for this position is $32/hour.

DT Professional Services is an SBA 8(a) and HUBZone certified Small Business, highly experienced in building award-winning custom software solutions. We offer insurance benefits, 401(k) retirement plans, tuition and certificate reimbursement, and paid time off. We are happy to offer growth opportunities for you to grow in your career - your success is our success.

We believe in fostering collaboration, career growth, and building lasting relationships with our employees.

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