Client Relations Associate
1 week ago
We are seeking a highly motivated and detail-oriented Client Relations Associate to join our team at Elite Generations. As a key member of our nonprofit partnerships team, you will play a crucial role in supporting our charity clients in their efforts to expand their charitable outreach.
In this role, you will take a proactive approach to support innovative fundraising initiatives that bolster community contributions for our partnered charities. You will engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for our clients.
Responsibilities:
- Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
- Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
- Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
- Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
- Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
- Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations
Requirements:
- While a background in customer service, sales, or marketing is preferred, it is not mandatory
- Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
- Exhibit a strong desire to actively contribute to the community by supporting charitable causes
- Available for in-person meetings and training sessions at our office
- Comfortably address both small and large groups, displaying strong communication skills
- Thrive in both independent and team-based work environments
- Exemplifying a solution-oriented attitude and a willingness to support team-members
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