Retail Parts Sales Specialist

1 week ago


Hardeeville, South Carolina, United States Blanchard Machinery Full time
About the Role

The Retail Parts Sales Specialist plays a vital role in assisting internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches. This position requires a strong focus on customer service, as well as the ability to work independently with limited supervision.

Key Responsibilities
  • Customer Service: Provide assistance and excellent customer service to all customers at the counter or on the phone and handle inquiries in a courteous and professional manner.
  • Parts Identification and Ordering: Utilize parts information systems, such as DBS, SIS, WMS, and parts catalogs, internet, and CAT ordering system to identify, locate, and obtain needed items.
  • Order Fulfillment: Ensure technicians and customers receive proper orders on time.
  • Inventory Control: Assist with inventory control and maintain a clean and organized work area.
  • Business Development: Using provided business intelligence, support departmental sales goals by contacting customer leads and notating appropriate customer accounts with product inquiries, promotions, and purchases.
Requirements
  • Education: High School diploma or equivalent is required.
  • Experience: Minimum 1 year customer service experience is required.
  • Mechanical Aptitude: Possess mechanical aptitude, understanding of how things are assembled and how they work.
  • Communication Skills: Excellent interpersonal, written, and oral communication skills.
  • Problem-Solving: Solutions oriented with the ability to ask probing questions to understand concerns.
  • Work Environment: The physical environment requires the employee to work primarily inside throughout the year. Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting. Seeing, reading, writing, and physical presence at the job location are required to complete job responsibilities.


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