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Culinary Support Specialist

2 months ago

Park Rapids, Minnesota, United States Heritage Community Full time

On-Call Position - Dining Assistant at Heritage Community

Hourly Rate: $17.20

Position Overview:
This role entails supporting food preparation, serving, and cleaning duties.

Ensures the work area is organized and adheres to the established policies and procedures of the facility while providing exceptional service.

Complies with all applicable federal and state regulations.

Key Responsibilities:


Delivers outstanding service to residents, families, and guests, ensuring a welcoming atmosphere with responsive, friendly, and courteous interactions.

Serves meals according to dietary orders and portion sizes, ensuring all food is presented at the appropriate temperature.

Maintains a clean, sanitary, and efficiently organized workspace. All products will be labeled, dated, and rotated to ensure a fresh inventory of food and supplies. Operates equipment safely as per assigned duties.

Completes assigned opening and closing tasks and fulfills routine cleaning responsibilities on a daily and weekly basis.

Alerts supervisors to any changes in residents' health status.

Addresses resident requests, special needs, concerns, or complaints promptly and informs the supervisor as necessary.


Collaborates effectively with colleagues in a dynamic environment, supporting all staff members as directed by the leadership team.

Assists with special events as required.

Demonstrates respect for facility property and supplies.

Other duties may be assigned.

Core Values for All Positions:
Heritage Values

Christian Heritage

We believe that our Christian heritage is essential to the care we provide.

Valuing People

We recognize that our success relies on an engaged workforce capable of meaningful work, clear organizational direction, and opportunities for learning to achieve high performance standards.

Customer-Focused Excellence

We strive to understand our customers' needs, respond to their feedback, and deliver a valuable experience.

Community Engagement

We see ourselves as integral to the communities we serve and commit time and resources to benefit those communities, which in turn benefits those we serve.

Stewardship

We believe in being responsible stewards of our financial resources to ensure that adequate funds are available to fulfill our mission.

Leadership Competencies

Exhibits a strong sense of urgency in problem-solving and a commitment to excellence in accountability and trust—dedicated to achieving company priorities.

Identifies necessary actions and proactively takes steps to meet objectives and achieve goals aligned with company strategies.

Builds mutual trust and confidence; fosters a culture of high ethical standards; behaves fairly and ethically toward others, demonstrating organizational responsibility, confidentiality, and commitment to service.


Customer First Attitude - Prioritizes the customer experience in all actions; remains accessible and provides prompt service.

Develops and maintains mutually beneficial customer relationships. Resolves customer issues quickly and effectively. Inspires and guides others toward achieving goals. Consistently fosters cooperative working relationships and encourages teamwork, trust, and pride.

Interpersonal Communication - Adapts communication styles to suit listeners and situations. Listens actively, asks questions, clarifies points, and rephrases statements to ensure mutual understanding. Adjusts communication based on listener feedback.


Problem Solving and Conflict Management - Identifies and analyzes issues; distinguishes between relevant and irrelevant information to make informed decisions; offers solutions to individual and organizational challenges.

Works collaboratively with others to resolve conflicts constructively, strengthening relationships and driving results.

Performance Management - Establishes clear goals for employees and work units. Collaborates with employees to set and communicate specific, measurable performance standards. Maintains methods to track employee progress and performance. Provides timely feedback on performance.

Empowering Leadership - Promotes employee motivation and engagement within the organization. Cultivates a team environment where individuals understand and are energized about their goals and responsibilities. Recognizes and rewards contributions to the organization and team. Involves others in planning, problem-solving, and achieving goals. Consistently fosters cooperative working relationships and encourages collaboration through trust, clear expectations, accountability, and effective team processes.

Supervisory Role:
No

Minimum Required Qualifications:

Must be at least 16 years of age

Effective verbal and written communication skills

Ability to adhere to all safety rules, regulations, policies, and procedures of the facility, including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to Know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications:

High school diploma or GED

Experience in a commercial kitchen

Familiarity with kitchen equipment

Previous experience in senior care

Serv Safe or other food safety and sanitation training/certification.