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Insurance and Banking Customer Care Agent

2 months ago

DeLand, Florida, United States Sitel Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sitel. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and delivering a seamless experience to customers.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone, email, and chat
  • Resolve complex customer issues in a timely and professional manner
  • Utilize active listening skills, effective communication, and problem-solving abilities to deliver a positive customer experience
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 6 months to 1 year of relevant customer service experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Availability to work a variety of shifts, including weekends and holidays

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Why Sitel:

Sitel is a global leader in customer experience (CX) solutions, with a commitment to delivering exceptional service to our clients and their customers. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.