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Customer Service Representative

2 months ago

New Ulm, Minnesota, United States Citizens Bank Minnesota Full time
Senior Customer Service Representative

Citizens Bank Minnesota is seeking a high-performing Senior Customer Service Representative to excel in a dynamic financial services environment. As a trusted financial institution, we value our clients and strive to deliver exceptional service.

  • Key Responsibilities:
    • Process daily financial transactions with accuracy and efficiency
    • Open new accounts and manage customer relationships
    • Promote financial products and services to meet customer needs
    • Provide first call resolution via telephone and electronic correspondences
    • Seek optimal solutions for client satisfaction and retention
    • Deliver an enhanced customer service experience to foster long-term relationships
Benefits:
  • Full-time position with a competitive salary and benefits package
  • Comprehensive benefits package, including:
    • Health insurance with a range of coverage options
    • Dental insurance with preventive care coverage
    • Vision insurance with comprehensive coverage
    • Short- and long-term disability insurance for peace of mind
    • 401(k) plan with employer matching
    • Paid time off for relaxation and rejuvenation

We are an equal opportunity employer and welcome applications from qualified candidates. Our ideal candidate is a motivated, customer-focused individual who excels in a team environment and adapts to change.

  • Requirements:
    • High school diploma or equivalent with a strong foundation in mathematics and computer skills
    • Cash handling experience is beneficial, but not required
    • Customer service experience is beneficial, but not required