Service Designer

4 days ago

McLean, Virginia, United States Steampunk Full time

Service Designer

At Steampunk, we're seeking a skilled Service Designer to join our team. As a Service Designer, you will be responsible for guiding government clients through our Design IntelligenceTM framework, incorporating human-centered methods to solve end-to-end organization and experience challenges.

Responsibilities:

  • Participate in all aspects of discovery to understand client mission and goals, stakeholders, users, and their ecosystems.
  • Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and validate hypotheses.
  • Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service, and workflow innovations, and a compelling future experience vision.
  • Create journey maps, service blueprints, vision road maps, personas, ecosystem, and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements.
  • Collaborate and communicate stakeholder and user needs on a cross-functional team within an agile environment.
  • Understand and embrace the specifications and constraints of a given technology, platform, and/or operational environment and understand how research should be integrated into technological considerations.
  • Ensure all deliverables across a variety of projects are produced at the highest quality.

Qualifications:

  • Ability to obtain a U.S. government Public Trust Security Clearance.
  • 15+ years of experience and a Bachelor's degree in Engineering, Business, or a related field or 12+ years of experience with a Master's degree.
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft.
  • Thorough knowledge and demonstrated experience conducting primary and secondary research, including stakeholder and user interviews, design-thinking, and co-creation workshops, and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints, including writing stories and storypointing.
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart.
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome.
  • Experience collaborating within a multi-disciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
  • Natural curiosity for solving problems coupled with strong analytical skills.
  • Collaborative nature with excellent written communication and presentation skills.
  • Experience working in a project-based environment.
  • Degree or equivalent experience in HCD and/or service design.

Bonus Points:

  • Previous work experience in or with the federal government.
  • Previous work experience as a consultant.
  • Project Management Professional (PMP) certification, Department of Homeland Security (DHS) mid-level Project Management certification, or equivalent certification.

About Steampunk:

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health, and DoD sectors. Through our Design IntelligenceTM process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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