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Retail Customer Service Representative

2 months ago

New Castle, Delaware, United States BJ's Wholesale Club Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at BJ's Wholesale Club. As a key member of our sales and service team, you will be responsible for driving and promoting the BJ's value proposition, converting potential members, and providing exceptional customer service.

Key Responsibilities:

  • Drive and promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
  • Convert potential members by actively and effectively pitching all membership programs.
  • Exhibit clear understanding of all Membership options, and Co-Brand credit card.
  • Provide exceptional customer service and support to members and non-members alike.
  • Work collaboratively with the sales and service team to achieve sales and service goals.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales and service goals.
  • Strong understanding of membership programs and benefits.
  • Ability to work collaboratively as part of a team.