Customer Service Lead

1 month ago


Broadway, Virginia, United States Southern States Full time
Job Title: Lead Customer Service Associate

At Southern States, we are seeking a highly motivated and experienced Lead Customer Service Associate to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service, leading a team of Customer Service Associates, and ensuring the smooth operation of our convenience store.

Key Responsibilities:
  • Provide outstanding customer service, ensuring a welcoming and professional experience for all customers.
  • Lead and manage a team of Customer Service Associates, providing guidance, training, and support to ensure excellent service delivery.
  • Open and close the convenience store, ensuring compliance with company policies and procedures.
  • Manage inventory, including receiving deliveries, stocking shelves, and maintaining a clean and organized store environment.
  • Process transactions, handle customer complaints, and resolve issues in a professional and courteous manner.
  • Collaborate with the management team to achieve sales goals, improve customer satisfaction, and maintain a positive store image.
  • Perform daily housekeeping duties, including cleaning, sweeping, and maintaining a safe and healthy work environment.
Requirements:
  • High School Diploma or equivalent required.
  • At least one year of previous work experience in a convenience store or retail setting.
  • Excellent communication and leadership skills.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Reliable transportation and a valid driver's license.
Work Environment:

This is an inside working position, requiring the ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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