Customer Service Lead
1 month ago
At Southern States, we are seeking a highly motivated and experienced Lead Customer Service Associate to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service, leading a team of Customer Service Associates, and ensuring the smooth operation of our convenience store.
Key Responsibilities:- Provide outstanding customer service, ensuring a welcoming and professional experience for all customers.
- Lead and manage a team of Customer Service Associates, providing guidance, training, and support to ensure excellent service delivery.
- Open and close the convenience store, ensuring compliance with company policies and procedures.
- Manage inventory, including receiving deliveries, stocking shelves, and maintaining a clean and organized store environment.
- Process transactions, handle customer complaints, and resolve issues in a professional and courteous manner.
- Collaborate with the management team to achieve sales goals, improve customer satisfaction, and maintain a positive store image.
- Perform daily housekeeping duties, including cleaning, sweeping, and maintaining a safe and healthy work environment.
- High School Diploma or equivalent required.
- At least one year of previous work experience in a convenience store or retail setting.
- Excellent communication and leadership skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Reliable transportation and a valid driver's license.
This is an inside working position, requiring the ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Lead
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Retail Sales Associate
3 weeks ago
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1 month ago
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