Service Delivery Specialist
7 days ago
Job Summary
The Customer Service Lead position at AMMEGA is a critical role that requires strong leadership and communication skills. As a key member of our customer service team, you will be responsible for managing and optimizing customer channels, ensuring seamless service delivery and customer satisfaction.
Key Responsibilities
- Manage and optimize customer channels such as distribution customers or OEM
- Work closely with customer service representatives to enhance customer experience
- Oversee distribution or OEM customers, handle Salesforce case management, and suggest improvements to customer service offerings
- Resolve escalated customer complaints and issues
- Implement process improvements to enhance efficiency
- Collaborate with inside sales, sales function, and Customer Service Manager
- Potential for direct reports
Requirements
- 3-5 years of experience in customer service
- Strong communication and interpersonal skills
- Basic proficiency in Salesforce case management and CRM software
Estimated Salary Range: $65,000 - $85,000 per year
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