E-Commerce Operations Specialist

4 hours ago

Commerce City, Colorado, United States Temperature Systems, Inc. Full time

About the Role:

The E-Commerce Analyst will be responsible for overseeing the day-to-day operations of our e-commerce platform, ensuring seamless performance, product accuracy, and customer satisfaction. This role will involve optimizing the user experience, coordinating with internal and external stakeholders, and implementing strategies to increase online customer spend.

Key Responsibilities:

  • Manage and maintain the company's new SaaS e-commerce platform, ensuring optimal functionality, uptime, and user experience;
  • Liaise with third-party SaaS vendors, payment processors, shipping partners, and other external service providers;
  • Coordinate with internal teams as well as external providers to integrate necessary system updates, patches, enhancements, and the functionality of all third-party tools and plugins;
  • Oversee product listings, descriptions, pricing, and images on the e-commerce site; ensuring all content is accurate, up-to-date, and aligned with marketing initiatives;
  • Analyze customer behavior and feedback to identify opportunities for improving the e-commerce user experience and boosting product discoverability and search engine rankings;
  • Partner with marketing and sales teams to develop and execute campaigns, promotions, and pricing strategies;
  • Implement personalized and targeted online experiences for B2B and B2C customers;
  • Track and analyze key performance metrics (KPIs) such as traffic, conversion rates, customer retention, and revenue growth, as well as recommendations for platform improvements;
  • Provide training to internal staff on the use of the e-commerce platform, including new features and functionality, and act as point of contact for internal staff issues or questions;
  • Open and willing to perform other duties as assigned.

Requirements:

  • Bachelor's degree in marketing, business, IT, or related field;
  • 3+ years of experience managing e-commerce platforms, preferably in a B2B or B2C environment;
  • Strong understanding of SaaS-based e-commerce solutions and their functionality;
  • Proficiency with e-commerce platforms (e.g., Magento, Shopify, BigCommerce) and integrations with ERP/CRM systems;
  • Experience with web analytics tools (e.g., Google Analytics) and a deep understanding of SEO and SEM best practices;
  • Experience in working with cross-functional teams (IT, marketing, sales, operations) and external vendors;
  • Experience working in the distribution or logistics industry;
  • Knowledge of digital marketing tools, automation, and customer engagement strategies;
  • Experience with product information management (PIM) systems;
  • Understanding of e-commerce compliance regulations and security best practices.

About Temperature Systems, Inc.:

Temperature Systems, Inc. is a 100% employee-owned company through an ESOP (Employee Stock Ownership Program). We pride ourselves on being customer-focused, fostering ownership thinking, respecting others, and continuously evolving. Our greatest asset is our family of well-trained and talented employees who are also owners of the company. We strive to meet our customers' needs quickly and accurately the first time.

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