Group Insurance Operations Director

4 days ago


Atlanta, Georgia, United States Paramount Full time

We are seeking a highly skilled Group Insurance Operations Director to lead our group insurance division. This individual will oversee the day-to-day operations, ensuring seamless customer service and operational efficiency.

Key Responsibilities:
  • Manage day-to-day operations of group policy administration, billing, customer service, account management, and claims inquiries.
  • Lead and mentor team members, fostering a culture of collaboration, continuous improvement, and customer-centricity.
  • Develop training programs and resources for new hires and ongoing skill enhancement.
  • Identify opportunities to streamline operations, enhance efficiency, and improve quality through process redesign, automation, and implementation of best practices.
  • Oversee financial transactions related to premiums, claims payments, and reimbursements.
  • Collaborate closely with customer service teams to resolve escalated issues and ensure timely resolution of customer and broker inquiries.

For this role, we estimate an annual salary range of $110,000 - $140,000, depending on experience and qualifications.

This position requires a Bachelor's degree in Business Administration, Insurance, Finance, or a related field, and 3+ years of experience in leading insurance operations with a focus on group life and health products.

The ideal candidate will have strong leadership and organizational skills, excellent written and verbal communication skills, and proficiency in MS Word and PowerPoint.



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