Head Cashier

5 days ago

Kennewick, Washington, United States Natural Grocers Full time

Job Summary:

Natural Grocers is seeking a highly skilled and experienced Head Cashier to join our team. As a key member of our front-end operations, you will be responsible for ensuring the smooth and efficient operation of our cash registers, training and directing our cashiers, and maintaining the highest level of customer satisfaction.

Key Responsibilities:

  • Manage and supervise the cashiers, providing guidance and support to ensure excellent customer service and efficient cash handling.
  • Complete the Daily Sales Report (DSR) and cashier closeout responsibilities to ensure accurate and timely reporting.
  • Issue and verify cash drawers to ensure accurate and secure handling of cash and credit transactions.
  • Handle returns and overrides in a fair and customer-friendly manner.
  • Address customer complaints in a professional and courteous manner, ensuring that issues are resolved promptly and to the customer's satisfaction.
  • Ensure that the front-end area is well-maintained and fully stocked, with all necessary supplies and equipment available.

Requirements:

  • Previous experience as a cashier or in a similar role, with a proven track record of excellent customer service and cash handling skills.
  • Strong leadership and communication skills, with the ability to train and direct others.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings and weekends.

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