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Electronic Funds Transfer Specialist
2 months ago
Civista Bank is seeking a highly skilled and detail-oriented Electronic Funds Transfer Specialist to join our team. As a key member of our banking operations department, you will be responsible for monitoring and processing all deposit-related items, including wire transfers, ACH transactions, and electronic funds transfers.
Key Responsibilities- Wire Transfer Processing: Daily processing of incoming and outgoing domestic and international wires, ensuring accuracy and timeliness.
- ACH Transaction Management: Research and post incoming ACH return items, complete research and corrections related to customer ACH inquiries, and process ACH deceased returns and reclamations.
- Reconciliation and Error Resolution: Daily reconciliation of various ACH internal and general ledger accounts, and research and correcting transactional errors.
- Customer Service: Provide exceptional customer service and respond to inquiries with tact, diplomacy, and patience.
- Experience: Two years' experience in banking or financial services or other related experience.
- Education: High School Diploma or equivalent, with office administrative skills or certification.
- Skills: Strong customer service and problem-solving skills, exceptional organization, time management, and follow-up skills, excellent interpersonal skills, and ability to communicate effectively with customers, bank employees, and outside service providers.
- Technical Skills: Proficient typing and computer skills, specifically Microsoft Word and Excel, and ability to navigate computer programs.
- Work Environment: Work involves eye strain due to the constant use of computer screens, reading of reports, and so forth.
- Concentration and Attention to Detail: Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
- Lifting and Moving: Work involves lifting and moving files of up to 15 lbs.
- Communication and Teamwork: Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
- Travel: Work involves some travel to attend meetings, training, and so forth.
Civista Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.