Weekend Sales Floor Associate

2 months ago

Houston, Texas, United States Goodwill Industries of Houston Full time
Job Title: Weekend Sales Floor Attendant B Team

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: Non-Exempt

Pay Rate: $10.00/hr

Shift: 8am-8pm Fri-Sun

Mission Support:

Goodwill Houston (GWH) is a leader in connecting people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. We educate, train, and hire individuals with barriers to employment to help them thrive. Powered by donations and retail customers, we change lives through the power of work.

Position Summary:

The Sales Floor Attendant is responsible for processing and displaying inventory on the sales floor. This role works within the framework of GWH's Mission and all policies and procedures to ensure the efficient and cost-effective operation and stewardship of GWH.

Essential Duties and Responsibilities:

  • Provide exceptional customer service by greeting each customer and assisting with basic questions about store operations and merchandise.
  • Assist customers with finding desired items and loading/unloading merchandise as needed.
  • Responsible for merchandising of all products by maximizing presentation and floor layout.
  • Place all hard and soft goods inventory from racks and carts to the sales floor in a timely manner.
  • Ensure store recovery is accomplished by maintaining merchandising standards.
  • Complete the 5-minute drill for the assigned area.
  • Retrieve shopping carts from the parking lot or surrounding areas.
  • Perform necessary housekeeping janitorial work for all sales floor areas, including dressing rooms and bathrooms.
  • Assist with the security and safety of GWH team members and property.
  • Report all work incidents and injuries immediately.

Additional Responsibilities:

  • Demonstrate professionalism and present a friendly, cooperative attitude.
  • Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
  • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
  • Must be punctual and have dependable attendance and maintain an appropriate appearance.
  • Must conduct work in a safe manner and maintain good housekeeping standards.

Minimum Qualifications:

  • High school diploma or equivalent preferred.
  • Excellent customer service skills.
  • Ability to multi-task, make quick decisions, and work in a team-oriented, fast-paced environment.
  • Ability to communicate and interact well with a variety of personality types.
  • Retail sales experience is preferred.

Key Performance Indicators (KPI):

  1. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
  2. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
  3. Safety Culture: zero (0) accidents or near misses
  4. Timely GWH LMS completion (training, etc.)
  5. Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
  6. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep.
  7. Timely GWH LMS completion (training, etc.)
  8. Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback.

Physical Requirements/Work Environment:

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.

An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

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