Patient Access Representative
4 weeks ago
Sentara is a leading healthcare organization in the United States, committed to delivering high-quality medical care and exceptional patient experiences.
Job DescriptionWe are currently seeking a Patient Access Representative to join our team at Sentara Princess Anne Hospital in Virginia Beach, Virginia. As a Patient Access Representative, you will be responsible for verifying patient identities, collecting demographic and insurance information, and admitting patients. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
The ideal candidate will have two years of customer service and/or data entry experience, as well as proficiency in keyboarding skills. A high school diploma or equivalent is required, and an associate's or bachelor's degree can be considered in lieu of two years of experience. Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology is preferred.
Key Responsibilities:- Verify patient identities and select correct patient records
- Review schedules and physician orders to register patients for appropriate services
- Scan important documents, such as insurance cards, ID's, Living Wills, and POAs, and verify and enter patient demographic and insurance information in the electronic health record
- Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
The Patient Access Representative will also be responsible for explaining and collecting co-payments, deposits, and outstanding balances, and performing transactions securely. They will provide excellent customer service, answering questions and ensuring patients arrive at the appropriate service area at the right time.
RequirementsTo be successful in this role, you must have:
- Two years of customer service and/or data entry experience
- Proficiency in keyboarding skills
- A high school diploma or equivalent
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology (preferred)
Sentara offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K), and more.
Estimated Salary: $52,000 per yearLocationThis position is located at Sentara Princess Anne Hospital in Virginia Beach, Virginia.
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