Customer Service Representative with Radio Communication Skills
21 hours ago
About ECS Limited
We are a leading provider of Law Enforcement Services in the United States.
Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications.
Job Description:
ECS Limited is seeking an experienced Customer Service Representative to work in our Dulles, VA office. This is an entry-level position that requires excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.
Key Responsibilities:
- Monitor radio communications and respond to requests for information in a timely manner
- Initiate internal and external law enforcement response based on defined criteria
- Accurately capture and document event information
- Provide professional customer service to internal and external parties
- Access and communicate intelligence data maintained in internal and external databases
Required Skills and Qualifications:
- Possess a high school diploma or General Educational Development (GED) diploma
- Be a citizen of the United States of America per contract
- Be 18 years of age or older
- Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance
- Be able to sit for an extended period of time while monitoring multiple computer monitors
- Be able to maintain professionalism under highly stressful situations
- Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
- Be able to write reports, and document events in a concise and accurate manner
- Be able to speak the English language clearly and fluently
- Be able to provide quality customer service while communicating with internal and external parties
- Be able to hear ordinary telephone and radio conversations with either ear
- Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel
- Be able to type a minimum of 45 words per minute (WPM)
- Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.)
Benefits:
- A competitive salary range of $45,000 - $65,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for career advancement and professional growth
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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