Customer Service Representative with Radio Communication Skills

21 hours ago


Virginia Beach, Virginia, United States ECS Limited Full time

About ECS Limited

We are a leading provider of Law Enforcement Services in the United States.

Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications.

Job Description:

ECS Limited is seeking an experienced Customer Service Representative to work in our Dulles, VA office. This is an entry-level position that requires excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Monitor radio communications and respond to requests for information in a timely manner
  • Initiate internal and external law enforcement response based on defined criteria
  • Accurately capture and document event information
  • Provide professional customer service to internal and external parties
  • Access and communicate intelligence data maintained in internal and external databases

Required Skills and Qualifications:

  • Possess a high school diploma or General Educational Development (GED) diploma
  • Be a citizen of the United States of America per contract
  • Be 18 years of age or older
  • Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance
  • Be able to sit for an extended period of time while monitoring multiple computer monitors
  • Be able to maintain professionalism under highly stressful situations
  • Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
  • Be able to write reports, and document events in a concise and accurate manner
  • Be able to speak the English language clearly and fluently
  • Be able to provide quality customer service while communicating with internal and external parties
  • Be able to hear ordinary telephone and radio conversations with either ear
  • Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel
  • Be able to type a minimum of 45 words per minute (WPM)
  • Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.)

Benefits:

  • A competitive salary range of $45,000 - $65,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career advancement and professional growth

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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